Property Manager: Antares Property and Hospitality, LLC (“Manager” or “Antares Property and Hospitality”)
Mailing Address: 9901 Emmaus, St. John, VI 00830
Email: hello@antaresvi.com
Guests agree to adhere to the terms of this Villa Rental Agreement ("Agreement") and the Villa Rental Policies and Rules attached and made part of this Agreement.
On behalf of all Guests, the Primary Renter needs to accept this Agreement. With acceptance, all Guests agree to Antares Policies and Conditions stated in this Agreement, and the Primary Renter agrees to the "Total Charge" shown in the statement.
Confirmation: To confirm the booking this Agreement must be accepted by the Primary Renter, and upon Manager's receipt of the funds required for the Booking Deposit in a timely manner, this Agreement shall become binding upon the parties. If Manager has not received the payments required by the Advance Payment date set forth, Manager or villa owner will release the "hold" on the Villa and the terms of this Agreement will be cancelled.
Booking Payments. The Total Charge amount including rental rate, USVI Hotel Tax and damage deposit is due at the time of the reservation if the reservation is made within 60 days of arrival, or for discounted stays. If the reservation is made prior to 60 days of the arrival date, 50% of the Total Charge is due at the time of making the reservation, otherwise the "hold" on the villa will be released. The balance of the Total Charge will be due 60 days prior to the date of arrival. The rental rate is locked at the time the guest booking is confirmed. Check payments are due 90 days prior.
Protection for Accidental Damage. A refundable damage deposit or non-refundable insurance fee is required, unless otherwise specified. Return of processed refundable security deposits are released within 10 days of departure, provided that:
During the occupancy period, any damages to the Villa or its contents beyond normal wear and tear caused through Guest actions or negligence are the responsibility of the Guest. Guest shall reimburse Manager or Owners for all associated damage/costs including attorney's fees.
(Stays 21 or more nights and/or reservations totaling $15,000 or more.) All standard cancellation terms above apply, except for the cancellation window and refund percentages:
At Antares Property & Hospitality, the safety and well-being of our guests and staff are our top priorities. We have a strict zero tolerance policy regarding any form of threatening behavior. Threats, threatening or abusive behavior, acts of violence, and other disruptive behavior such as harassment or intimidation by anyone against employees, or other individuals who are working at any Antares Property premises, will not be tolerated. Such behavior includes (but is not limited to) verbal or written statements, gestures, or expressions that communicate a direct or indirect threat of harm to another individual.
Any incident involving threatening behavior will result in immediate cancellation of the reservation. Guests in-house will be required to vacate the property immediately. Refunds are not guaranteed but will be considered on a case-by-case basis if outside of our normal policy window.
A host from our team will be in contact prior to your arrival to discuss arrival plans, your greeter, car pick up, and more. This is a great opportunity to let us know about special occasions, discuss set up requests, enhance your stay with a boat excursion, and take advantage of our concierge services.
We offer a complimentary greeting for guests arriving on St. John between 8:00 AM and 8:00 PM. This includes greeting at a pre-arranged location on island by one of our island hosts, who will lead you to your rental home. Additional greetings are available for split parties with later arrivals for an additional fee. Please note that due to liability restrictions, hosts are not permitted to transport guests or their luggage in their vehicles.
If you would like to meet your host earlier than 8:00 AM or later than 8:00 PM on St. John, there may be an additional charge:
Early arrivals may be requested 7 days in advance. We will do our best to accommodate, however our team most often requires this time to prepare the home for your stay. If you need to store luggage early on the day of your arrival, please discuss options with your host.
All persons and their respective property should be vacant from the property at this time. If there are guests arriving that day, the maintenance crews and housekeepers may be arriving onsite as early as 9:00 AM to begin work outside. We will do our best to accommodate late check-outs, however this must be requested 7 days in advance and confirmed in writing.
Total guests permitted in the villa at any time are restricted to the number of guests who have been scheduled and included in the rental rate. This includes all children. If additional guests are added, Antares Property and Hospitality must be notified in writing in advance of arrival, and all additional fees must be paid prior to gaining access to the property. Additional guest fees are not prorated.
Your villa provides linens, bed covers, bath towels, and beach towels for your use. Clean linens will be put out at mid-week cleaning in selected villas; please inquire if applicable. Your villa is cleaned for your arrival; mid-stay housekeeping service is available for multi-week stays.
It is the Guest's responsibility to notify the Manager of any problems encountered during your stay immediately upon discovery. Antares Property and Hospitality makes every effort to minimize guest inconvenience.
Sadly, there are some services over which we do not have control. Problems with electrical service, telephone connections (both landline and cellular), Internet service, and cable or satellite television are managed by other service providers and we cannot guarantee that service will not be interrupted or unavailable. Repairs on island typically take between eight and ten days to complete. No refund of rent is provided for outages, content, lack of content, speed, access problems, lack of knowledge of use, or personal preferences with regard to TV or internet.
The Villa is privately owned and is maintained by landscaping, pool, and pest control professionals who service the property and home on regular weekly and monthly schedules. Should you want total privacy, please let us know so our staff can schedule accordingly, otherwise please expect to grant reasonable access to service technicians. If you have any concerns, please contact us at any time.
No groups larger than those renting a house are allowed in our villas without advance written permission. Special events must be pre-approved after written request; additional fees may apply. Any villa function such as a dinner party, wedding, or reception requires prior written consent of Antares Property and Hospitality. Event fees and security deposits are based on property and number of guests. Guest will pay any fines or penalties resulting from non-compliance.
Guests are responsible for removing all trash to the appropriate outside containers located throughout the island during your stay and upon departure. If trash is not removed from the villa, a $75 trash removal fee may be charged to the credit card on file or withheld from the refunded damage deposit. If excessive cleaning is required after check-out, beyond normal use, the Guest will be responsible for any additional cleaning charges.
Things happen and we understand. Please notify your host of any damage or loss immediately. Any accidental damage is covered by the amount of a rental insurance fee or security deposit, depending on each villa. However, damages that are due to negligence, intentional acts, or abuse are not covered. In that case, charges will be made on guest credit card for the full amount of damages including attorney's fees where applicable.
Please be respectful with regards to noise at your rental villa. Please think about your neighbors, some are on vacation too, but others are going to school or work the next day. St. John has an island-wide sound ordinance which requires loud noise and music to be ended by 10:00 PM. This law is enforced, and police may be called if you do not comply.
Antares Property and Hospitality must be notified of all in-villa services. Caterers working in the villas must be pre-approved by Antares Property and Hospitality, be fully licensed, and insured.
Antares Property and Hospitality strives to accurately and completely represent our villas on the web, telephone or brochure. Antares Property and Hospitality is not responsible for any printing errors, omissions, or changes the villa owner may have made to their property after the time of publication. If the guest is disappointed or unsatisfied with a property due to differences in taste according to decor, accommodation, location or any other reason and declines to stay at the rental property, this will be considered a cancellation and no rent reduction or refund will be issued.
Antares Property and Hospitality reserves the right to substitute comparable or better accommodations without liability, should the villa reserved be sold, be out of order, been inadvertently double-booked, or be deemed substandard by us for any reason. If comparable accommodations are not available, you will receive a complete refund of all pro-rated rent and Hotel Tax paid for the original villa.
Guests who abandon their villa without notice agree they have no rights to compensation.
Occasionally the owner will list a rental villa for sale. We reserve the right to allow the villa to be shown during your stay. This will only be by advance appointment with you, the guest. We will make every effort to schedule such brief showings at a time convenient to you, to respect your privacy, and to minimize the interruption to your stay.
Flying and crawling insects (and unfortunately rodents too) are part of tropical life. While all of our homes are safely exterminated on a monthly basis, you may see these creatures. Recommended daily cleaning and immediate food storage reduces the likelihood of these visitors, but may not prevent their visits. No refunds will be issued due to insect, rodent, or other wildlife sightings.
Guests and members of their party shall not use or permit to be brought into the villa any illegal or hazardous substances. Antares Property and Hospitality will report any known violations to Virgin Island authorities and ask for perpetrators to be prosecuted to the full allowable extent of the law.
Antares Property and Hospitality is not responsible for guests' personal belongings that are lost, stolen, or left behind. Requests may be submitted to staff for items left on-site. We will also notify guests of any found items. All unclaimed items are subject to donation to St. John charitable organizations.
The St. John economy is thriving. Construction is everywhere, even next door to some of our villas. While we make every effort to alert our guests of nearby construction, no refunds or compensation will be due to guest because of construction. We do appreciate your understanding in situations where construction exists.
No refunds will be allowed for local utility outages, including power outages, telephone or water outages, as well as disruptions in cable / satellite TV service or internet service.
Antares Property and Hospitality accepts no responsibility for, and shall not be liable in respect of, loss or changes caused by Force Majeure — such as strikes, fire, flood, closure of airports, weather conditions, war, riots, terrorist activity, or any other event beyond our control.
The Guests agree to defend, indemnify and hold harmless Antares Property and Hospitality LLC and the represented property owners from and against all claims, demands, loss, and liability of any kind and character, including cost of defense, arising out of or in any way connected with the tenant's use of the property: in the event tenants or guests suffer personal, physical, property damage, injury, or loss. Antares Property and Hospitality LLC and property owners are not responsible for lost or stolen items or physical security. The duty to defend arises when the claim or demand is first made and is not waived by a delayed tender of defense.
You agree to indemnify, defend, and hold harmless Antares Property and Hospitality LLC and its directors, employees, sponsors, licensors, independent contractors, providers, subsidiaries and affiliates (collectively, the "Indemnified"), from and against any and all liability costs (including attorney's fees and costs) incurred by the Indemnified in connection with any claim arising out of any breach by you of any provision of this Rental Agreement. You agree to cooperate as fully as reasonably required in defense of any such claims. Antares Property and Hospitality LLC reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you shall not settle any claim without the written consent of Antares Property and Hospitality LLC.
Any dispute arising out of these rental terms shall be construed and interpreted in accordance with the laws of the Territory of the US Virgin Islands without resort to the conflicts or choice of law principles thereof. The Courts of the United States Virgin Islands, Division of St. Thomas and St. John, shall be the exclusive jurisdiction and venue for all judicial disputes, and the prevailing party shall recover its costs, expenses and reasonable attorneys' fees. Your accepting this rental agreement form and processing payment in response to an invoice constitutes your acceptance and agreement to these terms, conditions, limitations and restrictions as printed upon this rental agreement.
End of Agreement.
Agreed to and accepted by Primary Renter, individually and for all guests.