booking policies

Deposits and Fees

Booking Deposit:
The Total Charge amount including rental rate, USVI Hotel Tax and damage deposit is due at the time of the reservation if the reservation is made within 60 days of arrival, or for discounted stays. If the reservation is made prior to 60 days of the arrival date, a 50% of Total Charge is due at the time of making the reservation, otherwise the “hold” on the villa will be released. The balance of the Total Charge will be due 60 days prior to the date of arrival.

Protection for accidental damage:
Either a refundable security deposit or property insurance fee is required, and included in total charges. Amount of deposit/fee varies per Villa. If applicable, the damage deposit will be refunded via check or credit card 7-10 days after departure.

Confirmation:
We will process a confirmation after we have received of your signed rental agreement and deposit(s). Your reservation is confirmed after you have a Confirmed Reservation email from Antares Properties and Hospitality.

Additional Fees May Apply:
For discounted reservations or approved shorter stays, an additional greet fee may be included.
For approved shorter stays, less than 7 nights, a variable cleaning fee will apply.
For all bookings, a 4% processing fee will apply.

Cancellation and Refunds Variable..
*Individual Villa Rental Agreements show confirmed cancellation policies.

Cancellations up to 60 days prior to arrival:
70% of paid prepayments refundable when cancelled 60 days before arrival or earlier.   

No Shows:
No-shows, late arrivals, a reduction in the number of persons in your group, and early departures after your arrival are non-refundable.

Travel Insurance:
We highly recommend all Guests purchase travel insurance. Please explore Cancel For Any Reason (CFAR) coverage. 

Expectations
*May vary depending on property. Correct information supplied when applicable.

Your Island Host:
We will be in contact with you prior to your arrival to discuss plans for your arrival, car pick up, etc. Your host will work out a location and time that works for you. This is a great opportunity to let us know about special occasions, discuss special requests for set up, enhance your stay with boat excursion, and take advantage of our concierge services.

Arrivals & Departures:
We offer a complimentary greeting* for guests arriving on St. John between 8:00am and 8:00pm. This includes greeting at a pre-arranged location on island by one of our island hosts, who will lead you to your rental home. Additional greetings are available for split parties with later arrivals if necessary, for an additional fee. Please ask your host for possible scheduling options and additional charges. Please note that due to liability restrictions, hosts are not permitted to transport guests or their luggage in their vehicles.

*If you would like to meet your host earlier than 8:00am or later than 8:00pm on St. John, there may be an additional charge for your greeting. For arrivals later than 8:00pm there will be a $75 greeting fee. There will be a $100 greeting fee for arrivals later than 10:00pm.
*If you are arriving on a holiday, there will be a $200 holiday arrival fee.

Check in: 4 PM
Early arrivals may be requested 7 days in advance. We will do our best to accommodate, however our team most often requires this time to prepare the home for your stay. If you need to store luggage early on the day of your arrival, please discuss options with your host.

Check-Out: 10 AM
All persons and their respective property should be vacant from the property at this time. If there are guests arriving that day, the maintenance crews and housekeepers may be arriving onsite as early as 9 AM to begin work outside. We will do our best to accommodate late check outs, however must be requested 7 days in advance and must be confirmed the option is available.